Unable to connect to an Access Point

1) Enable the wireless switch located on the sides/front of the unit. (for more information about the location and how to use the wireless switch, please refer to the users manual.  An online manual can be downloaded from the Toshiba support website)

2) Enable the wireless software by pressing FN+F8. (some models, for more information about function keys please refer to the users manual.   An online manual can be downloaded from the Toshiba support website)

3) Please do the following to verify if windows detects a wireless network adapter under Network Connections.

click on "Start, Control Panel"

Select "Network and Internet Connections"

Select "Network Connections"

Verify that there is a Wireless Network Connection Icon.

If No icon is detected please verify the specification of the unit to make sure the unit comes with a built-in wireless card. (this can be verified from the Toshiba support website under product contents, please verify that you select your product model when checking the product contents)

Then open the Device Manager

click on "Start, Control Panel" Select "Performance and Maintenance"

Select "System"

Select "Hardware" tab then click "Device Manager"

Case 1: If there is a disabled wireless network device, represented by a red ‘X’...

Then enable the device by right clicking the device and select Enable

Case 2: If there is an unknown network device, represented by a yellow ‘?’...

Install the latest wireless adapter drivers for your notebook from Toshiba support site


Case 3: If there is no wireless network device listed…

Verify if your notebook is equipped with a wireless network adapter.

For more information, refer to your user’s manual or check the specification’s of the notebook on the Toshiba Website.


Access Point/Router

A. New installation (New Access Point/Router)

B. Previously installed setup

For a new installation setup the wireless router will in most instances be using the factory default setting. Factory default security settings in most cases would be disabled; it is recommend that you verify the firmware is current and perform a hard reset on the router before setting up your router with new user settings. For more information regarding updating firmware, performing a hard reset and security settings please refer to the router manufacturer or router manual.


For a previously installed setup:

- Check to see if the status lights are still flashing in the same manor as before when wireless is working.
- Verify the TCP/IP property settings has not changed.
- Open the router based configuration utility to verify changes made. (TCP/IP, Subnet Mask, Default Gateway, DNS and Security settings) Check the router’s manual or manufacture’s support page for router configuration.


Check Authentication Configuration:

For most wireless home networks the authentication tab should be left "unchecked"

- While in the Wireless Network Connection Properties, select the Wireless Networks Tab.

- Under Preferred Networks make sure the router, or access point is listed, click on the name of the router, or access point then select Properties.

- Select the Authentication Tab.

- Uncheck "Enable IEEE 802.1x authentication for this network" if it has a check mark in the box.

- click on "OK" then "OK" again to exit.








It is also recommended to check the manufacturer of the router to make sure that the firmware is current.

Right click on your wireless network adapter and select “View Available Wireless Networks”

Select your wireless network.

Enter your password to authenticate into your network if you have setup a password (WEP/WPA). Refer to your router owner’s manual for more information about encrypting your wireless network.

If Windows does not detect a known active wireless network. You may have a defective wireless adapter. If Windows does detect a known active wireless network but does not detect your network, then consult with your router’s manufacturer.

Toshiba offers a diagnostic tool called ConfigFree which helps users to identify the possible problems with your wireless connection.

For more information on ConfigFree, please click here